Only the best...
To be listed on ServiceStar businesses
must pass an independent and professionally conducted Customer
Satisfaction Survey. Businesses must achieve an
excellent score of 80% or more on both Customer Satisfaction and
Customer Loyalty to be eligible for listing. Those which
score between 80% and 90% receive a Gold rating, those over 90%
receive a Platinum rating.
Each ServiceStar listing contains details of
the business as well as the results of their certification, as
explained below in this reduced size example.
Every business is re-surveyed annually and the results updated in
their listing. This is to ensure that the businesses are still
achieving high levels of customer service and consumers can be
confident in choosing them.
In some instances you may see "Certification
in Progress" under a listing. This means the business has
applied for ServiceStar Membership and we are currently
surveying their customers to determine if they are eligible.
They are not yet certified.
