Customer Satisfaction Survey

Sample Tailored Customer Satisfaction Survey

Here is a sample on-line version of a Tailored Customer Satisfaction Survey.

When a business is surveyed their customers are given a link to access the survey.

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CUSTOMER SATISFACTION SURVEY

METROPOLITAN CLEANING SERVICE

Welcome and thank you for choosing to complete a Customer Satisfaction Survey for Metropolitan Cleaning Service

As well as enabling this business to gain certification for ServiceStar Membership, your feedback will also help them to provide customers like you with the best possible levels of service.

Please answer the questions below. We will supply this business with a confidential report summarising the answers and comments from all the customers who completed a survey. If you would prefer your answers to be anonymous (i.e. not linked to your name) please indicate where asked.

Please note that your contact details are needed for validation purposes and for following up your comments if necessary. Once your answers are documented your details will be erased. Should you wish to receive communications from ServiceStar by email, including newsletters and updates of new ServiceStar listed businesses, please fill in your email address. Your E-mail address will not be passed on to any other organisation.

Your Name:

Your Phone Number:

Email Address (optional)

When did you last use this business?

Would you prefer your answers and comments to be anonymous? Yes No

CUSTOMER SATISFACTION

How satisfied were you with the service you received from this business? Please rate each of the factors listed below.

How satisfied were you with this business when arranging your cleaning contract?

Extremely satisfied
Very satisfied
Somewhat satisfied
Not too satisfied
Not satisfied at all

What is your level of satisfaction with the people that you have come in contact with this business?

Extremely satisfied
Very satisfied
Somewhat satisfied
Not too satisfied
Not satisfied at all

What is your level of satisfaction with cleaning work carried out by this business?

Extremely satisfied
Very satisfied
Somewhat satisfied
Not too satisfied
Not satisfied at all

How would you rate the punctuality and reliability of employees of this business?

Extremely satisfied
Very satisfied
Somewhat satisfied
Not too satisfied
Not satisfied at all

How would you rate the way this business has responded to your queries?

Extremely satisfied
Very satisfied
Somewhat satisfied
Not too satisfied
Not satisfied at all

Taking into account your entire dealings with this business, how would you rate your overall level of satisfaction?

Extremely satisfied
Very satisfied
Somewhat satisfied
Not too satisfied
Not satisfied at all

How could this business do better?
Please feel free to suggest ways in which we could better serve our clients

Loyalty
Are you likely to use this business again and/or recommend it to others?
Yes
Not Sure
No

Other Comments
Please include here any other comments on your dealings with this business.

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METROPOLITAN CLEANING SERVICE

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CUSTOMER SATISFACTION SURVEY