Sample Tailored CSS
   


Here is a sample on-line version of a Tailored Customer Satisfaction Survey.

When a business is surveyed their customers are given a link to access the survey.

é SAMPLE é CUSTOMER SATISFACTION SURVEY

METROPOLITAN CLEANING SERVICE 

Welcome and thank you for choosing to complete a Customer Satisfaction Survey for Metropolitan Cleaning Service.

This survey will provide MCS with feedback to help them give customers like you the best possible levels of service.

Please answer the questions below. We will supply MCS with a confidential report summarising the answers and comments from all the customers who completed a survey. If you would prefer your answers to be anonymous (i.e. not linked to your name) please indicate at the end of the survey.

Please note that your contact details are needed for validation purposes and for following up your comments if necessary. Once your answers are documented your details will be erased. Your E-mail address will not be passed on to any other organisation.

YOUR DETAILS:

Your Name:   

Your Phone Number:   

Email Address (optional): 

When did you last use this business?   

 

CUSTOMER SATISFACTION

How satisfied were you with the service you received from this business? Please rate each of the factors listed below.

How would you rate your dealings with MCS when arranging your cleaning contract?
 

 


How would you rate your experience in dealing with the staff at MCS?

 


How would you rate the cleaning work carried out by MCS?

 

How would you rate the punctuality and reliability of MCS employees?

 

How would you rate the way MCS has responded to your queries?

 

Taking into account your entire experience with MCS, how would you rate your overall level of satisfaction?

 


How could MCS do better?

Please feel free to suggest ways in which MCS could better serve their clients

 

Loyalty


Are you likely to use MCS again and/or recommend it to others?
 

 

Other Comments

Please include here any other comments on your dealings with MCS.

 

 

   

 
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